YOUR QUESTIONS - OUR RESPONSE

The Napoleon Premium Fire range of electric fireplaces create comfort and warmth from an electric socket - without ashes, soot or flying sparks. You don't need a chimney and there are no emissions. There is no moisture in the room and no risk of gas leakage as is the case with a gas furnace. In addition, no heat is lost through the chimney.

All you need to connect the Napoleon Premium Fire electric fireplace is an earthed socket or a fixed power source of 220 or 240 volts. The Napoleon Premium Fire electric fireplaces can therefore be mounted or installed just about anywhere. Our tip for you: Ideally, place your Napoleon Premium Fire electric fireplace so that the front panel covers the socket and no electrical cable is visible. In new buildings, the socket can be recessed so that no cable is visible at all. Incidentally, Napoleon is the only manufacturer to include a free cable cover system with your electric fireplace. The length of the connection cable to the device is 1.80 metres. You can paint over the cable cover system in any colour you want.

You can easily switch the Napoleon Premium Fire electric fireplaces on or off using the remote control, the touch panels or the soft-touch keyboard on the ALLURE™ PHANTOM series. You can also control the colours, the play of flames, the brightness and the heating function at the push of a button. You can also program the duration of your feel-good moments to suit your mood. TM You can easily switch the Napoleon Premium Fire electric fireplaces on or off using the remote control, the touch panels or the soft-touch keyboard on the ALLURE™ PHANTOM series. You can also control the colours, the play of flames, the brightness and the heating function at the push of a button. You can also program the duration of your feel-good moments to suit your mood.

The power consumption of the Napoleon Premium Fire electric fireplaces is between 10 and 20 watts per hour at level 1 (flame image without heating function). Depending on the prices per kWh of your electricity provider, the costs are around 0.02/0.03 cents per hour. With the heating running at 2,000 watts, the costs are around 0.35 cents per hour.

The ventilation of the Napoleon Premium Fire electric fireplaces is among the quietest on the market. At a distance of one meter from the Napoleon Premium Fire electric fireplaces, the noise level is typically only 45 dB. In case of the PURVIEW™ series, it is even less than 40 dB. Incidentally, Napoleon's electric fireplaces run almost noiselessly without heating. TMseries, it is even less than 40 dB. Incidentally, Napoleon's electric fireplaces run almost noiselessly without heating.

The Napoleon Premium Fire electric fireplaces are safe and CE approved. There is no open fire and there are no sparks. You cannot burn yourself on the glass or metal front, making it completely safe for children and pets. With the heating function is switched on, only the corresponding ventilation area gets hot.

The Napoleon Premium Fire electric fireplaces can be set to nine time levels (from 30 minutes to 8 hours per day) using the remote control or touch panel.

Yes. The special accessories enhance the effect of the play of flames through optical effects. In the case of the STYLUS™, decorative granules and branches are included in the delivery, while the ALLURE™, ALLURE PHANTOM™ and PURVIEW™ series come with clear ember elements. Dark crystal embers elements are available as an additional accessory for the ALLURE™ and ALLURE™ PHANTOM series, while decorative branches in driftwood design and dark crystal embers elements are available for the PURVIEW™ series.

The flame image of the Napoleon Premium Fire electric fireplace is created by the special combination of high-intensity LEDs and the so-called mirror roller technology: This results in the impressive display of flames on the projection surface. In addition, the Napoleon Premium Fire e-fireplaces have a heating function that is available at the push of a button.

The high-intensity LEDs of the Napoleon Premium Fire electric fireplaces ensure a harmonious play of flames and colours. They are also distinguished by their long service life and low power consumption.

The Napoleon Premium Fire electric fireplaces have several colour options: Either three (orange, blue and multi-colour / orange, yellow, white and multi-colour) or even four (orange, yellow, blue and multi-colour) flame colours. Many of the electric fireplaces on the market only come with a single flame colour.

Die Napoleon Premium Fire Elektrokamine zaubern mit ihrem Flammenerlebnis immer eine besondere Atmosphäre in den Raum - ohne und mit eingeschalteter Heizleistung.

The Napoleon Premium Fire electric fireplaces can be mounted to any wall without structural regulations or precautions. If desired, the Napoleon Premium Fire E-Fireplaces can also be mounted flush with the wall.

When you move homes, you can just take your Napoleon Premium Fire electric fireplace off the wall and take it along. You can also mount it in any other room in the house or apartment at any time.

The Napoleon Premium Fire electric fireplaces do not require connection to a chimney. Your Napoleon Premium Fire e-fireplace can therefore be placed exactly where you want it - for instance in the living room or bedroom, in the kitchen or in the reception area. They are also an eye-catcher in restaurants, bars, offices, hotel rooms and hotel receptions.

Napoleon Premium Fire electric fireplaces may only be installed and approved in a winter garden or in the relaxation rooms of wellness areas when placed in a place that is always dry and protected from moisture. Please observe the corresponding local and national regulations. Contact a specialist for any questions in this respect.

The wall-mounted Napoleon Premium Fire electric fireplaces come at widths of 81 centimetres, 107 centimetres, 127 centimetres, 150 centimetres, 152 centimetres, 183 centimetres and 254 centimetres (but this does not apply to all series).

In general, the Napoleon Premium Fire electric fireplaces should be installed with sufficient clearance to either side. The Napoleon Premium Fire electric fireplaces with a width of 170 to 230 centimetres are best suited for a free wall of width 127 to 152 centimetres. There should be at least 20 centimetres of free space above the Napoleon Premium Fire electric fireplaces. The impressions of your Napoleon Premium Fire electric fireplace are best enjoyed when placing it according to your needs: Simply sit on a couch or chair at the spot you are going to mount your Napoleon Premium Fire electric fireplace. Alternatively, lie in your bed and look at the electric fireplace. It should be at eye level or slightly above.

For an optimal effect, pay attention to how the lighting or the outside light falls on your Napoleon Premium Fire electric fireplace. If you want to place it opposite a window or in a very bright, light-flooded room, we recommend models from the ALLURE™ PHANTOM series: They come with a metal frame and mesh, both painted black. In this way, the light of the flames shows its intense flame effect even in difficult lighting conditions.

The fastening materials required to mount the Napoleon Premium Fire electric fireplace on or integral with a drywall are included in the delivery. So all you need is tools. Therefore, there are no additional costs for mounting it to a wall.

Napoleon Premium Fire electric fireplaces come with three heating levels that can be set in several levels via a thermostat and timer control:
• Level 1: The ventilation is working without heating function.
• Level 2: Heating output of 750 watts, 950 watts in the case of the Napoleon Premium Fire ALLURE™ and ALLURE™ TM and ALLURETM PHANTOM series e-fireplaces
• Level 3: Heating output of 1,500 watts, 2,000 watts in the case of the Napoleon Premium Fire ALLURE™ and ALLURE™ TM and ALLURETM PHANTOM 2.000 Watt 

The Napoleon Premium Fire electric fireplaces of the ALLURE™ and ALLURE™ PHANTOM series can heat rooms of up to 30 m2. Napoleon Premium Fire PURVIEW™ and STYLUS™ series electric fireplaces can heat rooms up to 25 m2. Napoleon Premium Fire electric fireplaces are efficient because there is no heat loss through the chimney: all of the heat remains in the room. Napoleon Premium Fire electric fireplaces allow you to heat only the room or you want to make yourself comfortable in at that very moment.

No. You cannot heat an entire house with just one Napoleon Premium Fire electric fireplace. The local function of an electric fireplace from Napoleon heats exactly the room in which you want to be a little warmer and more cosy - instead of heating the entire house. This is a sensible solution, especially in the transitional periods such as spring and autumn.

The temperature of the Napoleon Premium Fire electric fireplaces can be set to ten levels from 18 to 27° Celsius.

The Napoleon Premium Fire electric fireplaces are equipped with "open window monitoring": If the temperature in the room drops by more than 10° Celsius within three minutes, the electric fireplace automatically switches down one heating level.

The Napoleon Premium Fire electric fireplaces do not emit any harmful substances or vapours when used. The room in which the Napoleon Premium Fire E fireplace is installed therefore does not require ventilation. There is also no need for approval, acceptance, maintenance or regular checks by a chimney sweep.

You do not need firewood to operate the Napoleon Premium Fire electric fireplace. This means you save yourself the hassle of getting, chopping, drying and storing wood.

The Napoleon Premium Fire electric fireplaces are environmentally friendly and kind to nature since no wood, gas or coal is burned. When using green electricity, they are even climate-neutral.

In contrast to other fireplaces and heaters, the Napoleon Premium Fire electric fireplaces will give you lasting pleasure in the future:

• From 2026, there will be a ban on installing oil heating systems in new houses or apartments in Germany.
• Die aktuelle erste Verordnung zur Durchführung des Bundes-Immissionsschutzgesetzes (Verordnung über kleine und mittlere Feuerungsanlagen – 1. BlmSchv) beeinträchtigt in Deutschland den Betrieb von bestehenden mit Holz befeuerten Kaminen. Sie schreibt vor, dass Geräte, die bis zum 31.12.1994 gebaut wurden, bis zum 31.12.2020 ausgetauscht werden müssen. Für Geräte, die bis zum 31.12.2010 gebaut wurden, gilt als Sanierungsdatum der 31.12.2024.

The Napoleon Premium Fire STYLUST™ electric fireplace comes with a book shelf. You can even use it as a sideboard, and the STYLUS™ fits wonderfully into a residential wall. Two cell phones or other electrical devices can be charged at the two USB ports with charging indicator, and the ambient light can be used as a reading lamp.

The Napoleon Premium Fire electric fireplaces of the PURVIEWTM series have a particularly narrow frame, which will give a maximum flame experience even for smaller dimensions.

The Napoleon Premium Fire ALLURE™ PHANTOM series electric fireplaces all come with a matt black front with metal mesh for a reflection-free view of the screen.

Napoleon complies with the WEEE EU directives. Under this regulation, the e-fireplaces must be disposed of at an approved collection and return point, for example at the local waste disposal or recycling centre. This is usually free of charge.